{"id":6221,"date":"2021-11-02T14:06:12","date_gmt":"2021-11-02T13:06:12","guid":{"rendered":"https:\/\/v2.smileandcare.ch\/non-categorise\/smile-and-care-interview-de-julia-orteza-assistante-dentaire\/"},"modified":"2025-04-24T16:30:58","modified_gmt":"2025-04-24T14:30:58","slug":"smile-and-care-interview-de-julia-orteza-assistante-dentaire","status":"publish","type":"post","link":"https:\/\/smileandcare.ch\/en\/hygiene-en\/smile-and-care-interview-de-julia-orteza-assistante-dentaire\/","title":{"rendered":"Interview of Julia Orteza, Head dental assistant"},"content":{"rendered":"

Interview<\/h2>\n

\u00ab\u00a0Chez Smile and Care, m\u00e9decins dentistes et assistantes dentaires privil\u00e9gient toujours le dialogue afin de trouver des solutions ensemble. \u00bb<\/strong><\/h3>\n

Julia Orteza, assistante dentaire responsable<\/strong><\/p>\n

Julia Orteza est l\u2019assistante dentaire responsable de Smile and Care Eaux-Vives<\/a>. N\u00e9e aux Philippines, elle a rejoint la Suisse \u00e0 l\u2019\u00e2ge de neuf ans, son p\u00e8re travaillant pour les Nations Unies \u00e0 Gen\u00e8ve. Elle partage avec nous sa motivation pour son m\u00e9tier.<\/h5>\n

 <\/p>\n

Quelles sont les missions d\u2019une assistante dentaire ?<\/strong><\/p>\n

J\u2019assiste les m\u00e9decins-dentistes dans leurs traitements, la st\u00e9rilisation des instruments, l\u2019accueil des patients et l\u2019administration. Mon r\u00f4le est souvent d\u2019apaiser les patients d\u00e8s leur arriv\u00e9e (sourire). Tout le monde n\u2019appr\u00e9cie pas d\u2019aller chez le dentiste et je suis l\u00e0 pour les \u00e9couter et les apaiser.<\/p>\n

Vous \u00eates assistante dentaire responsable. De quelles responsabilit\u00e9s s\u2019agit-il\u00a0?<\/strong><\/p>\n

Je supervise deux assistantes dentaires dipl\u00f4m\u00e9es et deux apprenties. Je g\u00e8re le planning et l\u2019organisation en \u00e9quipes. Chaque m\u00e9decin a son assistante, mais nous fonctionnons avec beaucoup de souplesse. Une assistante dentaire peut travailler avec tous les m\u00e9decins-dentistes, \u00e0 l\u2019exception des soins dentaires chirurgicaux, qui sont plus sp\u00e9cifiques. Je passe \u00e9galement les commandes de mat\u00e9riel dentaire. J\u2019\u00e9tais auparavant responsable dans le centre Smile and Care du Grand-Saconnex, \u00e0 Sonnex<\/a>, o\u00f9 il y a un pool de six assistantes dentaires.<\/p>\n

Vous \u00eates aujourd\u2019hui bas\u00e9e au centre Smile and Care des Eaux-Vives. Est-ce que cela a \u00e9t\u00e9 un grand changement pour vous\u00a0?<\/strong><\/p>\n

Bien s\u00fbr, j\u2019\u00e9tais heureuse de rejoindre le nouveau centre des Eaux-Vives, le mat\u00e9riel est neuf et high tech, il est lumineux et facilement accessible. Mais l\u2019esprit d\u2019\u00e9quipe reste le m\u00eame et j\u2019aime beaucoup mon m\u00e9tier pour cette raison-l\u00e0. Nous faisons preuve de polyvalence et de flexibilit\u00e9<\/a>, nous fonctionnons vraiment en \u00ab\u00a0team\u00a0\u00bb. Je fais en sorte que mes coll\u00e8gues se sentent soutenues en p\u00e9riode de vacances et nous trouvons des solutions avec ma coll\u00e8gue Allison \u00e0 Sonnex.<\/p>\n

Avant Smile and Care, quel fut votre parcours\u00a0?<\/strong><\/p>\n

\u00a0<\/strong>Apr\u00e8s le cycle d\u2019orientation, j\u2019ai fr\u00e9quent\u00e9 une \u00e9cole de commerce durant un an, mais cela n\u2019\u00e9tait pas fait pour moi. J\u2019aime le terrain, j\u2019aime exercer plus manuellement<\/em>. J\u2019adore manier des instruments\u00a0dentaires ! Dans ma famille, nous sommes nombreux \u00e0 exercer dans le domaine des soins \u00e0 la personne. J\u2019ai ensuite pu effectuer un pr\u00e9 apprentissage au sein d\u2019une clinique dentaire, puis trois ans d\u2019apprentissage. Je me suis sp\u00e9cialis\u00e9e en soins orthodontiques<\/a>.<\/p>\n

J\u2019ai eu la chance ensuite de rejoindre l\u2019\u00e9quipe de Smile and Care, qui m\u2019offre la vari\u00e9t\u00e9 dont j\u2019ai besoin. Chez Smile and Care, l\u2019humain est important, nous ne sommes pas guid\u00e9s vers le volume, mais par la qualit\u00e9. Nous ne sommes ni grands, ni petits, nous sommes dans le juste \u00e9quilibre.<\/p>\n

Que vous a apport\u00e9 cette formation\u00a0?<\/strong><\/p>\n

Je dois admettre que plus jeune, j\u2019\u00e9tais tr\u00e8s timide. Ce m\u00e9tier m\u2019a aid\u00e9 \u00e0 m\u2019ouvrir aux autres, \u00e0 dialoguer avec les patients, qu\u2019ils soient adultes<\/a> ou enfants. Cela \u00e9t\u00e9 un v\u00e9ritable chemin de d\u00e9veloppement personnel.<\/p>\n

Qu\u2019est-ce qui vous plait le plus dans votre m\u00e9tier\u00a0?<\/strong><\/p>\n

La vari\u00e9t\u00e9, ind\u00e9niablement\u00a0! Aucun jour ne ressemble au pr\u00e9c\u00e9dent. Et le contact avec les patients, bien s\u00fbr\u00a0! Nous formons une \u00e9quipe harmonieuse qui trouve du plaisir \u00e0 travailler les uns avec les autres. Nous privil\u00e9gions toujours le dialogue afin de trouver des solutions ensemble.<\/p>\n

Selon vous, quelles sont les qualit\u00e9s indispensables pour un poste d\u2019assistante dentaire responsable\u00a0? <\/strong><\/p>\n

Il faut savoir bien g\u00e9rer le stress, pouvoir trouver des solutions rapides et \u00eatre \u00e0 l\u2019\u00e9coute des patients, des m\u00e9decins et des assistantes. La ponctualit\u00e9 fait \u00e9galement partie des pr\u00e9-requis.\u00a0<\/strong><\/p>\n

Quels types de soins dentaires ou techniques pr\u00e9f\u00e9rez-vous\u00a0effectuer\u00a0?<\/strong><\/p>\n

J\u2019ai un faible pour les soins orthodontiques<\/a>, car j\u2019aime travailler avec les enfants ou les jeunes adultes. Apr\u00e8s trois ans d\u2019exp\u00e9rience et de formation dans l\u2019orthodontie, je connais aujourd\u2019hui bien les instruments, les produits et les techniques. L\u2019orthodontie est un domaine passionnant\u00a0!<\/p>\n

Avant ou apr\u00e8s un soin dentaire, quels \u00e9changes avez-vous avec les m\u00e9decins dentistes\u00a0?<\/strong><\/p>\n

Avant d\u2019accueillir un patient, nous regardons son dossier ensemble et le m\u00e9decin dentiste explique ce qui sera effectu\u00e9 durant la s\u00e9ance. La plupart du temps, nous d\u00e9briefons \u00e9galement apr\u00e8s le rendez-vous, afin d\u2019anticiper les prochaines consultations.<\/p>\n

Comment voyez-vous votre \u00e9volution professionnelle\u00a0?<\/strong><\/p>\n

Je souhaiterais rester plusieurs ann\u00e9es chez Smile and Care, car j\u2019aime cette \u00e9quipe, qu\u2019elle grandisse ou qu\u2019elle reste ainsi. Je suis heureuse de me lever et d\u2019aller travailler tous les matins\u00a0!<\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Interview \u00ab\u00a0Chez Smile and Care, m\u00e9decins dentistes et assistantes dentaires privil\u00e9gient toujours le dialogue afin de trouver des solutions ensemble. \u00bb Julia Orteza, assistante dentaire responsable Julia Orteza est l\u2019assistante dentaire responsable de Smile and Care Eaux-Vives. N\u00e9e aux Philippines, elle a rejoint la Suisse \u00e0 l\u2019\u00e2ge de neuf ans, son p\u00e8re travaillant pour les […]<\/p>\n","protected":false},"author":3,"featured_media":5698,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[37,35,34,33],"tags":[],"class_list":["post-6221","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-soins-en-en","category-safety","category-care","category-hygiene-en"],"acf":[],"yoast_head":"\nInterview of Julia Orteza, Head dental assistant - Smile And Care<\/title>\n<meta name=\"description\" content=\"Julia Orteza est l\u2019assistante dentaire responsable du centre dentaire de Smile and Care, aux Eaux-Vives, \u00e0 Gen\u00e8ve.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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